Request a refund

Updated

Every contribution you make helps improve someone’s life. We believe it’s our duty to safeguard that generosity by keeping your donation protected. If you’re a donor and need help with a refund for a donation or tip, or if you notice an unauthorized charge, our team is here to support you.

Please select “Contact us” if you’d like to request a refund for a recent donation or tip made on Aidinmotion.

To learn more about how Aidinmotion keeps donations secure, you can read about the Aidinmotion Giving Guarantee.

Has someone raised funds on your behalf?

Aidinmotion protects both you and any fundraiser created for you on our platform. Find out how we help keep beneficiaries safe.

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Ready to launch your fundraiser? If you’re looking for fundraising tips or would like to connect with an Aidinmotion team member, visit our Help Centre.